customer success

Each client has Customer Success support

Succeed thanks to direct and responsive support

Zeenea offers a wide range of services to maximize customer satisfaction. To ensure success in your enterprise, our specialists are by your side each step of the way, from the early stages of your reflection to the deployment and use of our solution.

To ensure you better harness and get the most value possible from our solution, not only do we offer a variety of online methods to contact us, but we also maintain close contact with you via regular meetings, business reviews, etc.

Our Customer Success Managers align with each client and their context to offer a unique and fully personalized support system.

Our goal?

Allow our customers to become autonomous

TECHNICAL STARTER KIT

Our Starter Kit includes training and services to familiarize your team with the basics of implementing data governance as well as Zeenea’s metadata management platform.

SUPPORT PORTAL

We deliver a support portal to maximize your autonomy, allowing you to have the freedom and ease to find the answers to your questions or to be able to ask more specific ones. With this, you are able to access up-to-date documentation that describes our solution and how to make to most out of it.

ZEENEA’S WORKSHOPS

 

Sometimes, it’s not easy to identify what needs adjustment in order to improve something. To facilitate your journey with Zeenea we organize workshops that consist of:

  • Core Product use and context to understand how our solution can evolve to better suit our customers.
  • Product Design Analysis, to always provide the best user experience possible.
  • Cross-customer meetings to share experiences about a specific theme.

 

scale your investment

 

If you want to go further and make the most of your Data Catalog, our Professional Services team can also be solicited.

Meet Zeenea’s Customer Success Team: 

How does data democracy strengthen agile data governance?

 It would appear that what distinguishes organizations is less so the form of governance than the culture which permeates it.

This culture has a name: Data Democracy!

WHY IS DATA GOVERNANCE CRITICAL FOR YOUR ENTERPRISE?

Through this 30-minute webinar, we shed light on the importance of Data Governance and Metadata Management in your Data Strategy.

HOW TO LEVERAGE DATA ASSETS WITH INTELLIGENT DATA CATALOGS

Given at the AI & Big Data Expo Europe 2019 in Amsterdam last June, Guillaume Bodet (VP Product of Zeenea) presented “How to leverage data assets with intelligent data catalogs” at the Big Data Business Solutions Track.

Our solutions for your business

Make your data meaningful & discoverable with metadata.